Find out How Tarro Stands Out From the Competition

At a Glance

Challenges with Vendor X: 

• Numerous customer complaints
• Slow and impatient support
• Immature product and services 

The Wonder Advantage:

• Zero complaints in over 3 years
• Cut labor costs by half
• 1 to-1 attentive customer support

“I worked with Wonders for over 3 years and never had any issues. Vendor X missed so many calls that my customers came to my restaurant in person to complain. ” 

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A Partnership Spanning Over 10 years  

A decade of partnership has flown by since Mr. Chen joined us as one of our first clients. Back then, our founder and CEO, Steve Lin, took a hands-on approach, personally installing his hardware. Thanks to Wonders, Mr. Chen not only cut his labor costs by half but also saw remarkable enhancements in customer service.

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Frustrations Escalate with Alternative Solution

Mr. Chen paused our service when his daughter started helping out in the restaurant. However, when she left, he opted for a new vendor with a slightly lower price, despite their inexperience and smaller size, leading to immediate challenges.

“The phone kept ringing, but no one answered! Losing just one customer could mean losing dozens or even hundreds of businesses in the long run!”

After Mr. Chen sent numerous complaints to vendor X’s customer support, they began to ignore him, sometimes taking weeks to respond.

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Back to the Leader of the Pack

The poor service significantly impacted the restaurant. For Mr. Chen, the choice was clear - it was time to return to Wonders. And when he did, he found our products and services had only gotten better.

“After trying vendor X, I've come to value Wonders even more. You get what you pay for. Your product and service are at a different level from other companies. It will take them a long time to catch up.” 

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